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Thanks for your email. This is Steve from the support team.

I think the camera didn’t obtain the correct IP address from your router. Can you keep the camera online over one hours, and go back to check it again? The camera will try to obtain the IP address seconds later.

If it doesn’t work, please send me two screenshot in order to determine whether the camera has obtained the correct IP address from your router or not.

1. Could you please click the “Me” on the button right screen to logout the app? Next you click Local login.

2. You should see no device. Then tap + icon on the top right screen and click “More”

3. Here choose Add the device in the same LAN. The app should discover the camera’s ID and the IP address. Please capture this screenshot.

Next, I would like you to follow the instructions below and send me the screenshot of IP settings of your mobile phone. https://www.iclarified.com/496/how-to-find-the-ip-address-of-your-iphone (The last screenshot)

I want to see whether both the camera and your mobile phone have the same subnetwork.

If you have any questions, pls contact us and we are glad to help.

Best regards,


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