GB25003 家里能观看摄像机,外网摄像机不在线

How Can We Help?

You are here:

Hi,

I understand you can view the camera at home, but while you can’t see the camera online while you have left your house.

The camera needs to pass through your router successfully before you can view the camera remotely. Most of situation, you don’t need to configure the camear or your router.

Firstly, I want you to install the PC software or Mac software and find the network setting of the camera.

https://green-backyard.com/pages/how-to-install-pc-software-for-birdhouse-camera/

https://green-backyard.com/pages/how-to-change-the-camera-to-static-ip/

What you need to do next is find the DNS IP address in your local network, then change the DNS IP to your local DNS. Now reboot the camera and see whether it works.

This is the video to find your DNS address: https://youtu.be/Cm27abfombw

Hope this information help.

Best regards,

Steve

Was this article helpful?
0 out Of 5 Stars
5 Stars 0%
4 Stars 0%
3 Stars 0%
2 Stars 0%
1 Stars 0%
How can we improve this article?
Please submit the reason for your vote so that we can improve the article.
Table of Contents