How Can We Help?
I understand you can view the camera at home, but while you can’t see the camera online while you have left your house.
The camera needs to pass through your router successfully before you can view the camera remotely. Most of situation, you don’t need to configure the camear or your router.
Firstly, I want you to install the PC software or Mac software and find the network setting of the camera.
What you need to do next is find the DNS IP address in your local network, then change the DNS IP to your local DNS. Now reboot the camera and see whether it works.
This is the video to find your DNS address: https://youtu.be/Cm27abfombw
Hope this information help.