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You will need to install a micro SD card before the camera can record the files. The micro SD card is NOT included.
Please power off the camera while you install the micro SD card. This is the instruction to install the micro SD card. https://green-backyard.com/pages/how-to-install-macro-sd-card-to-your-wifi-bird-box-camera/
If the camera detects the micro SD card, but you still can’t find the recording files, please sync the camera’s time and try it again. https://green-backyard.com/pages/how-to-set-birdhouse-cameras-time/
Hope this information help.