How Can We Help?
Sorry for the delay. This is Letitia from the support team.
I apologize that because of our negligence we didn’t inform timely you that our IP camera was out of stock in the USA and we have arranged the delivery of your order from the Hong Kong warehouse.
As the outbreak of Coronavirus worldwide, the shipping resources are being occupied by medical supplies.
It may take longer than usual before the package is being picked up by DHL. You are expected to receive the camera in 8-12 days.
The tracking information will be updated when it arrived in the USA.
Sorry for all the inconvenience caused to you. We will keep an eye on the delivery status.
If you have any questions, please let me know. I will happy to assist you.