How Can We Help?
Thank you for choosing us – Here is Steve from the Green-Backyard support team.
We have processed your order. I checked the shipping company. They have attempted to deliver the package to you, but it was failed to be received by you.
Is it possible you can contact the shipping company? The below is the tracking information for reference.
United States DHL TELL: 1-800-225-5345
If you have experienced any issues, please don’t hesitate to let me know. I will be happy to assist you.