Hi John,
Thanks for your contact. This is Steve from the support team.
You can’t connect the camera by using the smart TV directly. However, there is a workaround, but we can’t guarantee it works with each TV, because the operation system is quite different from the TV operating system.
Firstly, you will need to install a VLC player. You may try to install the VLC player on your smart TV.https://www.videolan.org/vlc/download-android.html
Next, use the RTSP command below to connect the bird box camera on through VLC player. please replace your camera’s IP address. If you have added the password to the camera, fill the password as well. The username has been filled with admin.
example: rtsp://192.168.1.10:554/user=admin&password=&channel=1&stream=0.sdp?real_stream
If it doesn’t work out, you may verify the RTSP command on your mobile phone (android or iOS). The RTSP command should work with VLC players on the mobile device.
Hope the information helps. If you have any questions, please don’t hesitate to let me know.
Best regards,
Steve
Hi,
Thanks for your email. This is Steve from the support team.
The software can’t discover the camera in the local network. Here is something I would like you to double check.
1. Can you please make sure both camera and the computer stay within the same router? If you have make the segment for your network, the camera may can’t receive the discover message from CMS5
2. please double check the anti-virus software. Sometimes, Windows 10 may block the CMS5 broadcast message. So the camera can’t receive the message from CMS5, and it will not show on the list.
3. The last thing you can try is you can manually add the camera to CMS5 by using the cloud ID. You should find the cloud ID on iCSee app. There is a manual add option at the bottom left screen.
If you have any questions, pls contact us and we are glad to help.
Best regards,
Steve
Hi Markus,
Thanks for your email. This is Steve from the support team.
The files are running in the linux files system. You will need the special tools to read the micro SD card.
We don’t recommend you keep removing the micro SD card because the card slot is not designed for insert frequently.
This is the tool to read the files from the micro SD card.https://www.dropbox.com/s/zkxyi7zkctpl130/General_DiskPlayer_V1.0.1.T.20180605.zip
If you have any questions, please let me know.
Best regards,
Steve
Hi,
Thanks for your email. This is Steve from the support team.
Could you please un-installed the PC software and follow the instructions below closely to re-install the software again? The CMS5 requires permission to run on Windows 10. https://green-backyard.com/pages/how-to-install-pc-software-for-birdhouse-camera/
Please let me know if the issue still occurs.
Best regards,
Steve
Hi,
Thanks for your message – This is Steve from the support team.
Yes, our camera supports Onvif protocols, we have heard several customers have integrated our camera with Blue Iris successfully. The attached please find the image for reference.
If you have any questions, please don’t hesitate to let me know. I will be happy to assist you.
Best regards,
Steve
Hi,
Thank you for your email – This is Steve from the support team.
You can’t live stream the video to YouTube directly. You will need to host the video somewhere before you can live stream. Here we have work around, You need a PC server running to upload the live video to YouTube, then embed in your web page. You can find people through this page. https://green-backyard.com/pages/view-live-bird-box-camera-on-your-mobile-phone/ and we have general guide here: https://green-backyard.com/help-live-stream-bird-watching-on-mac-youtube/
If you have any questions, please don’t hesitate to let me know. I will be happy to help.
Best regards,
Steve
Hi,
Thanks for your email. This is Summer from the support team.
Here we have soft reset the camera password. Here please please find the guide for reference. Here are two things I would like to highlight.
1. You will need to keep the app running on your PC until the reset is done, because every time you open the app, the machine code will change.
2. You will dis-connect the internet temporarily the moment when you tried to conduct the camera reset. https://green-backyard.com/pages/how-to-reset-bird-box-cameras-password/
Please let me know the machine code if you want to use soft reset, I will provide the password to match your machine code.
If you have any questions, pls contact us and we are glad to help.
Best regards,
Summer
Hi,
Thanks for your email. This is Steve from the support team.
I am afraid you can’t embed the camera on the web page directly. You can grab the standard resolution snapshot by using the http URL, while the users fresh the page, they will receive the latest snapshot. You will need to host the video somewhere before you can embed to the webpage.
Here we have work around, You need a PC server running to upload the live video to YouTube, then embed in your webpage. You can find people through this page. https://green-backyard.com/pages/view-live-bird-box-camera-on-your-mobile-phone/ and we have general guide here: https://green-backyard.com/help-live-stream-bird-watching-on-mac-youtube/
If you have any questions, pls contact us and we are glad to help.
Best regards,
Steve
