Category: 物流

Hello,
 
Thanks for choosing us. This is Letitia from the Green backyard support team.
 
The delivery status showed that the parcel has been returning to the sender because it failed to be delivered to the recipient.
 
If you still have the interest to have the camera, we can arrange the delivery of your order again after we get your confirmation. You are expected to receive it in 3-5 working days.
 
Please let me know how you want us to process your order. Looking forward to hearing from you soon.
 
Best regards,
Letitia

Hello,
 
Thanks for your contact. This is Letitia from the Green Backyard support team.
 
Glad to know that you got the package successfully. 
 
If you encounter any problems when using the camera, please feel free to contact us.
 
Have a nice day.
 
Best regards,
Letitia

Hello,

Thank you for choosing us. Here Letitia from the Green backyard support team.

You recently ordered a bird box camera. However, the package can’t be delivered to P.O. box.

Is it possible you can contact UPS to give the new address and negotiate new delivery?

Best regards,
Letitia

Hello,
 
Sorry to bother you. This is Letitia from the Green backyard support team.
 
This email was sent to confirm if you receive the camera successfully or not as the delivery information hasn’t been updated for a while.
 
Tracking Number:
 
In order to provide better service, please let us know if you receive the package or not.
 
Thanks for your support. Looking forward to hearing from you soon.
 
Yours sincerely,
Letitia

Hello,
 
Hope you are doing well. This is Letitia from the Green Backyard support team.
 
We found the delivery status showed the recipient refused the parcel and it is on the way to return to the sender.
 
This email is sent to confirm whether you refused to receive the parcel or there are other problems?
 
Looking forward to hearing from you and we can provide better service.
 
Best regards,
Letitia

Hello,
 
Sorry to keep you waiting. This is Letitia from the support team.
 
We have arranged your order. Your bird box camera is on delivery. You may receive it in 6-9 days.
 
Below is the tracking information. I will keep my eyes on it.
 
This is the tracking number: 6545534450
 
You can track in here: https://www.dhl.nl/exp-nl/express/traceren.html?AWB=6545534450&brand=DHL
 
If you experience any problem while using our products, just replied back to this email and I’ll be happy to jump back in.
 
Best regards,
Steve

Hello,
 
Thanks for your message. This is Letitia from the Green backyard support team.
 
We have received your order but we have just run out of stock of the IP camera in the Poland warehouse, so we will send the package from Hong Kong warehouse by DHL logistic company. 
 
Generally, you might need to wait 7-12 days before you receive the package. 
 
The tracking information will be sent to you via email.
 
Sorry for the inconvenience. If you have any other questions, please don’t hesitate to let me know.
 
Best regards
Letitia

Hello,
 
Thanks for having an interest in our product. This is Letitia from the Green backyard support team.
 
We have just run out of stock of the IP camera in the Poland warehouse, so we will send the package from Hong Kong warehouse by DHL logistic company. 
 
Generally, you might need to wait 7-12 days before you receive the package. 
 
The below is the product link for convenient purchase. https://green-backyard.com/nl/collections/nestkast-camera/products/ip-vogelhuisje-camera/
 
Looking forward to your good news. If you have any other questions, please don’t hesitate to let me know.
 
Best regards
Letitia

Hello,
 
Thanks for your contact.  This is Letitia from the support team.

We have arranged the delivery of your order, and the package is on its way to you. You are
expected to receive the package in 5-9 days.
 
The below is the tracking information for reference. The delivery status will be updated after it arrives in the USA.
 
Tracking number: 2950401823 https://www.dhl.com/en/express/tracking.html?AWB=2950401823&brand=DHL
 
If you have any questions, please feel free to let me know.
 
Best regards,
Letitia

Hello,
 
Thanks for your support. This is Letitia from the support team.
 
This email is sent to inform you that we have divided your order into two packages as sending three cameras in one package is overweight. which may cause a custom duty fee.
 
One package includes two cameras, the other includes one camera. Therefore you may receive three cameras in total from two packages that are delivered by one after the other.
 
The below is the tracking information for reference.
 
Package one(3 cameras): 8932390132 https://www.dhl.com/en/express/tracking.html?AWB=8932390132&brand=DHL  
 
Package two(2 cameras): 1322678324 https://www.dhl.com/en/express/tracking.html?AWB=1322678324&brand=DHL 
 
If you have any comments on this issue, please let us know. 
 
Have a nice day.
 
Yours Sincerely,
Letitia