Thanks for your email. This is Steve from the support team.
I am sorry it didn’t work out. The attached please find the RMA address for reference.
As soon as you got the tracking number, please let me know. We will arrange the refund.
We still have one more method to connect the camera. You should enable the camera’s internal WiFi (The camera has built-in internal WiFi)
You may try it if you are still interested in it. We can offer you 20% discount if you can make it work eventually.
The below is the detail instruction. Please follow the guide below step by step closely.
1. Firstly, power up the camera and wait… until you hear the camera making the click sound.2. Next, depress and hold the reset button for more than 15 seconds and wait…. until you hear the clicks sound again.3. The following steps are a little bit tricky. Press the reset button three times (Video: https://youtu.be/LhqjA0BSYRU), wait for around one minutes, and go to check your mobile phone’s WiFi setting. If it doesn’t appear, please turn off the phone WiFi and turn it on to have a new search. please do not keep pressing 3 times, otherwise it will turn off the internal WiFi again. The 3 times press works similarly as the light switch. The below is the instruction: https://green-backyard.com/pages/how-to-reset-wifi-bird-box-camera/
Next you can follow the video guide below to connect the camera to your WiFi network. https://green-backyard.com/pages/hook-up-birdhouse-camera-to-wifi/
If you have any questions, pls contact us and we are glad to help.