Category: 退款

Hi,

Thanks for your email. This is Steve from the support team.

I am sorry it didn’t work out. The attached please find the RMA address for reference. 

As soon as you got the tracking number, please let me know. We will arrange the refund.

We still have one more method to connect the camera. You should enable the camera’s internal WiFi (The camera has built-in internal WiFi)

You may try it if you are still interested in it. We can offer you 20% discount if you can make it work eventually.

The below is the detail instruction. Please follow the guide below step by step closely.

1. Firstly, power up the camera and wait… until you hear the camera making the click sound.2. Next, depress and hold the reset button for more than 15 seconds and wait…. until you hear the clicks sound again.3. The following steps are a little bit tricky. Press the reset button three times (Video: https://youtu.be/LhqjA0BSYRU), wait for around one minutes, and go to check your mobile phone’s WiFi setting. If it doesn’t appear, please turn off the phone WiFi and turn it on to have a new search. please do not keep pressing 3 times, otherwise it will turn off the internal WiFi again. The 3 times press works similarly as the light switch. The below is the instruction: https://green-backyard.com/pages/how-to-reset-wifi-bird-box-camera/

Next you can follow the video guide below to connect the camera to your WiFi network. https://green-backyard.com/pages/hook-up-birdhouse-camera-to-wifi/

If you have any questions, pls contact us and we are glad to help.

Best regards,

Steve

Hello,

This is Summer from the Green backyard support team.

We have received your request of replacement. We will arrange the delivery as soon as possible.

But we failed to check your order in our system to get shipping information and phone number. Could you please provide us the email of order confirmation as well as phone number so that we can arrange the replacement?

Looking forward to hearing from you soon so that you can receive the camera early.

Yours sincerely,

Summer

Hello

Thanks for your comment on our product. This is Letitia from the support team.

The camera you bought is used for mounting inside the birdhouse to live viewing or record birds activities from remote mobile.

We have another type of bird watching camera used for monitoring bird feeder. The below is the product link for reference. https://green-backyard.com/collections/ip-bird-camera/products/bird-feeder-camera/

We will also launch a battery powered trail camera used for wildlife monitoring outdoors in the following weeks. If you have interest, we would like to keep you informed at that time.

But anyway, as we provide a 30 days return guarantee, so attached please find the RMA for reference. We will refund you when we receive your tracking number. 

If you have any questions, please don’t hesitate to let me know. I will be happy to assist you. 

Best regards,
Letitia