Category: 售后常规回复

Hello,
 
Thanks for your information. We have obtained detailed information on these activities. But there are a few doubts and requirements remained from our side.
 
Could you please tell us if this activity can make our website or product to be known by others? If yes, in which ways?
 
We wonder if your organization is willing to provide us some feedbacks via pictures or video that showed our camera is actually helpful in the auction.
 
And certainly, we would like some pictures or other feedback about this meaningful activity that can be posted on our social media so as to enhance the image of our company in the circle of wildlife protection and care.
 
Looking forward to hearing from you.
 
Have a nice day.
 
Best wishes,
Letitia

Hello,
 
Thanks for your contact. This is Letitia from the support team.
 
We have received your request to change the shipping address  and we will change the shipping address to:
 
Verlengde Bredestraat 31,
4194RV Meteren moeten,
Netherlands
 
If you have any questions, please feel free to let me know.
 
Best regards,
Letitia

Hello,
 
Thanks for keeping me informed.
 
Wish all thing goes well, and look forward to your good news in the near future.
 
Hope you can enjoy bird watching with the camera.
 
If you have any questions, please don’t hesitate to let me know. I would be happy to assist you.
 
Have a nice day.
 
Best wishes,
Steve

Hello,
 
Thanks for your update.
 
We have received your order and will arrange the delivery soon.
 
The tracking information will be sent to you via email when it is available.
 
If you have any questions, please feel free to let me know.
 
Best regards,
Letitia

Hello,
 
Good to hear that you received the SD card successfully and it works well.
 
Thanks for your support. Hope you will enjoy birding fun.
 
Have a nice day.
 
Best wishes,
Steve

Hello,
 
We have received your information and we are looking into the issue, we will provide the solution as long as we figure out the problem.
 
Thanks for your support.
 
Best regards,
Steve

​Hi Terrence

Thanks for your contact.

The camera doesn’t have a password while you receive it. If you have added the password to the camera, you will need that password to connect the camera across different devices. It is not the password of iCSee app. It is the password you have saved to the camera.

If you can’t remember the password, you will have to reset the camera. There is a reset button hidden under the rear. Please take off the two screws at the rear, you should find a reset button.

Now power up the camera, wait until you hear the click sound.

Next Depress the reset button and hold it for 15 seconds and release.

Take off the power, and put back two screws. The camera is being reset. There is no password with the camera after you power it up.

Best regards,
Steve

Hi Annika

I apologize for the issue.

Here are two things I would like you to double-check.

1.Can you please power up the camera and listen closely, see whether you can hear the camera making any clicks or not? You suppose to hear the camera making a clicking sound a couple of seconds after you power up the camera. That is very important because it means the camera has booted up successfully. The click sounds is the last step during the camera’s boot-up.

2.If there is no click sound, please bring the camera to a very dark place, and use your mobile phone’s camera to shoot to the front of the nest box camera, see whether you can find the 4 purple dots or not.

If you do hear the click sound, please follow the below is instruction to turn on the camera’s internal WiFi.
Please power up the camera and wait… until you hear the camera making the click sound.

Next, press the reset button three times (Video: https://youtu.be/LhqjA0BSYRU), wait for around one minute, and go to check your mobile phone’s WiFi setting. If the IPC_*** doesn’t appear, please turn off the phone WiFi and turn it on to have a new search. If you still don’t see the WiFi, please press three times again, but do it fast this time.

Once you see the camera’s internal WiFi, you can follow this video to connect the camera to your home WiFi. https://youtu.be/JhnFENpyrh4

Please don’t hesitate to let me know if it still doesn’t work.

Best regards,
Steve

Hi Tony,

Thank you for your email. This is Steve from the support team.

You can’t live stream the video to YouTube directly. Youtube only accepts RTMP video streaming and the IP camera provides RTSP video.

You will need the solution to convert RTSP to RTMP before you can upload the video. You may google [IP camera + RTSP + YOUTUBE]. You should find plenty of information.

The below is the possible solution.

1.OBS station + PC computer or XSplit https://green-backyard.com/help-live-stream-bird-watching-on-mac-youtube/. 2. Synology NAS 3. Blue iris.

You can find people through this page. https://green-backyard.com/pages/view-live-bird-box-camera-on-your-mobile-phone/
​

​The RTSP command is available on this page: https://green-backyard.com/blogs/blog/integrated-bird-box-camera-live-video-on-your-application/

Hope the information helps.

Best regards,
Steve

Hi

Thanks for your message – I am glad to hear you are interested in our products. This is Steve.

Yes, we can supply you our bird watching camera. Here you can find some of the live demo even with mobile app and PC/Mac software. https://green-backyard.com/pages/view-live-bird-box-camera-on-your-mobile-phone/

There is one condition, you can’t sell the cameras to UK territory even through amazon.co.uk. We have an agreement with Green-feathers who developed the camera together with us.

The attached please find the price list for reference. I would recommend you sell the camera and the accessories separately. The customers may pick the items through the setup environment. e.g Some people may need a 20 meters extension cable, others may require 30 meters.

If you have any questions, please don’t hesitate to let me know. I will be happy to assist.

Best regards,

Steve