How Can We Help?
I apologize for the issue.
Here are two things I would like you to double-check.
1.Can you please power up the camera and listen closely, see whether you can hear the camera making any clicks or not? You suppose to hear the camera making a clicking sound a couple of seconds after you power up the camera. That is very important because it means the camera has booted up successfully. The click sounds is the last step during the camera’s boot-up.
2.If there is no click sound, please bring the camera to a very dark place, and use your mobile phone’s camera to shoot to the front of the nest box camera, see whether you can find the 4 purple dots or not.
If you do hear the click sound, please follow the below is instruction to turn on the camera’s internal WiFi.
Please power up the camera and wait… until you hear the camera making the click sound.
Next, press the reset button three times (Video: https://youtu.be/LhqjA0BSYRU), wait for around one minute, and go to check your mobile phone’s WiFi setting. If the IPC_*** doesn’t appear, please turn off the phone WiFi and turn it on to have a new search. If you still don’t see the WiFi, please press three times again, but do it fast this time.
Once you see the camera’s internal WiFi, you can follow this video to connect the camera to your home WiFi. https://youtu.be/JhnFENpyrh4
Please don’t hesitate to let me know if it still doesn’t work.