How Can We Help?
Thanks for choosing our Green-backyard. This is Letitia from the support team.
Firstly, I want to know whether the motion is detected by the camera or not, or you just didn’t receive the push notification. You can go to the video playback and see whether there is a red section in the recording files or not. The red file is the recording section triggered by motion. The below is the instruction for reference. https://green-backyard.com/pages/how-to-playback-the-video-on-birdhouse-camera/
If the camera did pick up the motion, but there is no push message, you may need to double check the phone setting, provide the permission for the app to pop up the notification.
If you have any other questions, please contact us, glad to help you.
Have a nice day.