How Can We Help?
Thanks for your email. This is Steve from the support team.
The attached is the time zone table I think which may be good for both of us. Could you please pick a time? So I can call you. You may not see the phone number showing up because I am using the IP phone to call you. I can send you an email ahead if you want.
Here is something I would like you to prepare.
1. You have the camera closed to the WiFi router.
2. You have distinguished the 2.4Ghz and 5.8Ghz WiFi if you have dual band WiFi router, usually you should give two different names to these access points. The camera only works with 2.4Ghz WiFi.
3. Have another mobile device which is running an iCSee app. I would need you to operate through the app.
I also provide the live chat link in case the call connection goes bad. We still can chat online.https://www.tidio.com/talk/djodrcxogdfmprwcu8a8q2orcctsumnt