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Thanks for your email. This is Summer from the support team.
I would like you to follow the guide below and double check all the connections are correctly with PoE IP camera. You should hear the camera making the clicks sound a couple seconds after you power up the camera.
Please also make sure the below connection is correct. You should see the indicator LEDs at the pigtail of the cable start flashing which means the camera starts exchanging the data with your network router. https://green-backyard.com/pages/how-to-connect-ip-bird-camera-to-wifi-network/ Once you verify two things above, you can follow the guide attached to add the camera to ICSee APP.
If you have any questions, pls contact us and we are glad to help.