How Can We Help?
Thanks for your email. This is Steve from the support team.
Here are two things I would like you to double check.
1. First thing is you will need to check whether the camera is getting the power correctly. You suppose the indicator LEDs are ON at the pigtail of the camera connection and your router should start flashing a while after the camera is being connected.
2. If you do see the camera is getting the power, Can you please power up the camera and listen closely, see whether you can hear the camera making any clicks or not? You suppose to hear the camera making clicking sound a couple seconds after you power up the camera. That is very important because it means the camera has booted up successfully. The clicks sounds is the last step during the camera’s boot up
Please let me know the result.
If you have any questions, pls contact us and we are glad to help.