How Can We Help?
Thanks for your email. This is Steve from the support team.
I apologized for the frustration.
Firstly, could you please power up the camera and listen closely? If the camera is making clicks sounds a few seconds, it means the camera is working correctly. We have multiple ways to hook up the camera to your home WiFi. This is the pre-requirement.
1. The camera only works with 2.4Ghz WiFi. It doesn’t work with 5Ghz WiFi.
2. You should place the camera near your WiFi router while you try to set up the camera.
3. please install the latest app iCSee, but not iCSee Pro. The attached please find the image.
4. The camera’s internal WiFi will be turned off automatically after you send your router’s password to the camera even if the camera failed to connect the WiFi. You will need to reset the camera (by pressing the reset button and holding it for 15 seconds) and turn on the camera WiFi (by pressing the reset button three times) If the traditional way doesn’t help you hook up the camera to WiFi, We have developed the new fast way to make the connection. You will need to search the video “new method to hook up WiFi birdhouse camera to home WiFi”.
In the new method, you do NOT need to turn on the camera’s internal WiFi (by pressing the reset button three times), the camera’s internal WiFi should stay off status. Hope the information helps.
If you have any questions, pls contact us and we are glad to help.