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Thanks for your email. This is Steve from the support team.
There is an optional way to hook up the camera to your home WiFi network. Basically you only need to reset the camera (press and hold the reset button for 15 seconds and wait until you hear the clicks sounds made by the camera), and you should NOT turn on the camera’s internal WiFi (with 3-depress).
Here is the highlight, The camera only works with 2.4Ghz WiFi, and please place the camera closed to your WiFi router while you try to set up the connection. The below please find the video for reference. https://youtu.be/UjnZBr3BMjA
If you still can’t make it work, please let me know. I will look for another solution.
If you have any questions, pls contact us and we are glad to help.