How Can We Help?
Thanks for your email. This is Steve from the support team.
I apologized for the issue. Here is something we can try.
1. Firstly, You can unplug the power adapter and put it back. These operations will force the camera to reboot. Now you wait for several minutes, then you login the iCSee app, see whether this operation can bring the camera back online.
2. If this issue persists, you will need to check all the cable connections. If you have a power meter, you can measure the power output at the pigtail of the camera. These operations can make sure the camera is getting the power.
The above solution should avoid disturbing the birds. If both ways don’t work out, you may need to wait until the birds left, and take the camera off.
3. Once you have the camera, You can power up the camera and listen closely, see whether you hear the camera making any clicks sounds or not? You suppose to hear the camera making clicking sound a couple seconds after you power up the camera. That is very important because it means the camera has booted up successfully. The click sounds is the last step during the camera’s boot up.
Please let me know the result. I will see what I can do to fix the issue.