How Can We Help?
Thanks for your email. This is Steve from the support team.
Here are two things I would like you to double check
1 Can you please power up the camera and listen closely, see whether you can hear the camera making any clicks or not? You suppose to hear the camera making a clicking sound a couple of seconds after you power up the camera. That is very important because it means the camera has booted up successfully. The click sounds is the last step during the camera’s boot-up.
2 If there is no click sound, please bring the camera to a very dark place, and use your mobile phone’s camera to shoot to the front of the nest box camera, see whether you can find the 4 purple dots or not.
Please let me know the result.